Recovering total debt and strict monitoring of each case assigned Communication with the Debtors/Alternative contacts/Family members/etc… Make outbound and receive inbound calls Data verification of the debtor, demographic and telephone data and adds additional info to each debtor case Skip tracing for debtor without any data/debtors who do not answer Identifies reasons of non-payment and establish solution to pay off the debt (agreements, paying in installments, other solutions confirmed with the ICA head office) Write each communication with the debtor/family or alternative on CRM, insert skip links and data on comments of CRM Handle each special case to Special Case Report and handles it to IDC Team Leader Performs other duties as assigned
Knowledge / Skills required:
Proven experience as debt collector Experience in working with targets and tight deadlines Working knowledge of MS Office and databases Excellent communication and people skills Very good ability in negotiating and persuading Ability to be polite and compassionate without lacking confidence University diploma is preferred Listening: it is important to listen why customer is still in debt with IuteCredit ; this will help debt collector to determine a solution for customer Negotiation: working with customer to some sorts of repayments plan Speaking: most of the time is on phone speaking with debtors; being a good speaker is useful Persistence: successful debt collector do not take no for an answer Professional attitude Problem solving skills May advise management regarding collection strategy effectiveness for various portfolios Ability to speak clearly and concisely Strong written, verbal, active listening, and phone communication skills Basic math skills: addition, subtraction, multiplication, division, percentages Ability to input and interpret data Ability to prioritize and organize work Ability to adapt to a flexible schedule
Deadline: 30.09.2022 and send CV at: email@example.com All the applications will be treated with high confidentiality.
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