Junior Business Support Analyst

Junior Business Support Analyst

Job description

Are you ready to join a new company and to try a new opportunity? Transcom is offering you the chance! A fully remote job!!

We're now hiring a Junior Business Support Analysts!

Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets within
our global footprint with forward-leaning customer experience solutions via different channels like voice, chat, social media, etc.
An exciting opportunity with this dynamic and fast-growing business awaits the right candidate in the role of Shared Services Centre Analyst.
This is a busy and international professional environment that will suit a person with a great eye for business.
Our fast-paced, multicultural and supportive environment will offer you lots of benefits – a competitive salary, flexible working arrangements, as well as opportunities for training and development.

Job Description

Junior Business Support Analyst is responsible for measuring, analysing and supporting the improvement in services through the performance of different types of tools,
market and business studies, database and KPIs analyses, etc., identifying improvement opportunities to meet and exceed the objectives agreed internally
and/or with the Client Organisation, supporting the taking of decisions based on data, significant and accurate reports.

Duties & Responsibilities

Create and manage effective schedules, prepare call volume, average handling time, absenteeism and staffing forecasts.
Perform statistical-econometric analyses.
Develop and implement modules and improvements in the analysis models.
Generate metrics and indicators to analyse results, which support management, designing and preparing descriptive, understandable reports on functioning and revenue, suggesting ways to measure the operational environment, data extraction and analysis of KPIs.
Provide support to the operational teams to ensure results and adequate responses to end users
Support the monitoring of the correct implementation of initiatives aimed at improving the variable under analysis.
Identify improvement opportunities, from an economic, operative and functional standpoint, assessing the impact on the income statement, viability and predictions.

Requirements

Qualifications & Skills Required

Minimum studies: University training in Economics, Business Studies, Statistics, Mathematics or similar. In its absence, knowledge will be demonstrated through extensive experience in the performance of similar functions.
Experience and strong interest in understanding and analysing data
Excellent knowledge of Excel / G Suite
Databases: High level. (advantage, not a must).
Communications: Email - Intermediate/High level.
Minimum one year's experience performing similar functions. (advantage, not a must for a junior position).
English language C1 level
Italian language B2 level

Our offerings & Benefits

International company culture based on work-life balance.
Informal and approachable management style.
Opportunity to be spotted for your career path.
Supportive workplace and team of staff, department and Corporate.
Continuous development through our diversified learning platforms that are led by training and our own Transcom University.

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents.
We are 28,000 customer experience specialists at over 60 contact centers across 25 countries, delivering services in 33 languages to international brands in various industry verticals.

Does this sound interesting!? Then we’d love to hear from you!
You can apply sending an email to [email protected] with subject Junior Business Support analyst.