JOB PROFILE – Postpaid Collection Specialist
1. Purpose of the Position
Responsible in managing all stages of collection of postpaid receivables portfolio by attaining desired performance in the cost-effective manner which should be profitable for the organization.
2. Key responsibilities
Design and implement processes, procedures, and manuals, and monitor all collection activities thus ensuring completion within required timeframe and in compliance to internal policies
Investigate, analyze, and develop roadmap for increase of bad debt recovery ratio at late stage
Reach cash collection goals and activity KPIs while retaining valued customers, communicate with customers/ partners in a professional and tactful manner for the purposes of solving past due payment problems with expedience
Responsible to develop and propose new processes of collection and dunning to estimated and selected accounts with potential - net recovery rate
Establish and maintain effective and cooperative working relationships with eternal debts agencies & legal entities
Develop strategies and models for optimizing bad debt portfolio
Develop and optimize the process of delivering original documents by Archive agents in accordance with cessionary agreements
Responsible for leading multiple cross-functional teams to establish business process efficiencies and accountability for reducing delinquency for assigned accounts
Perform various duties in designing & running weekly/ monthly reports on collection of post-paid and out of billing customer accounts
Enlist the efforts of senior management when necessary to accelerate the collection process
All other duties requested by the direct supervision related to department need.
3. Job requirements
Education: University degree in Economics.
Experience: At least two years of previous experience in similar fields.
Required skills: Very good analytical skills and accuracy.
Team spirit, ability to work under stress and meet deadlines.
Very good communication skills, very good command of English.
PC proficiency esp. in the Company's Postpaid Systems and excel.
The interested candidates are invited to apply for the vacant position in the prescribed format
as given on the link Job Detail | ONE Deadline: 2nd of December.