Location Rogner Hotel Tirana Start asap Profile Are you ready to take your career to the next level? The Rogner Hotel Tirana gives you an once in a lifetime opportunity to train, learn and grow, within our organization. Our innovative team is looking for a motivated and dynamic personality to fulfill the Receptionist position
Essential Duties and Job Requirements:
Check in the arriving guest and checks out the departing guests in a friendly and caring manner according to the Rogner Hotel Tirana procedures and standards.
Upon check in, registers guest and assigns rooms. Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
Upon departure of guests, process the guest check out procedures. Receive payment from guests. Settle the guest accounts.
Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures, etc.
Answer all guests’ requests and questions in a friendly and caring manner, provides/receives information and takes appropriate actions or refers the matters to the relevant persons to handle. Handle messages and deal with complaints.
Keep him informed of product and service knowledge as well as the hotel daily and meeting activities.
Possess a working knowledge of the room reservation procedures. Take reservations and cancellations if required.
Complete command of the Albanian, English and German language; any other languages (especially German and Italian) are definitely an advantage
Computer literate - knowledge of Fidelio software is an advantage
Have we raised your interest? We are waiting your meaningful application. Interested applicants may send their resumes with photo by e-mail to: [email protected] Tel.: +355 4 2 235035; Fax: +355 4 2235050 www.rogner.com/tirana
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